OUR
EXPERTISE
We work closely with our clients to understand their individual needs and serve as their trusted partner in delivering innovative concepts and creative digital solutions.
Our Expertise
We can help your business step into the future and materialise its visions. Our strategic consultation will help open new markets, develop new market models, and produce prototypes to test market viability.
Product DNA
During the DNA phase we understand the user, market, and technology, and clearly outline the product definition document (PD). We then conduct qualitative user research through user observations and interviews and develop personas and user cases. Together, the PD and user-based research result in the initial product concept ideas.
Tooling & Production
Pilotfish oversees all design and the quality control of tool production. We work diligently with trial samples until we reach the golden sample, or in other words, the perfect set of finished parts.
During the pilot run, we will make small batches of the product for end users to test, for marketing and promotional purposes and CE/FCC certification. After the pilot run, Pilotfish will manage the production of the finished, ready-to-sell product.
Final Assembly
Designing parts for efficient product assembly is a crucial consideration during hardware development. We ensure that the product is designed with the minimum number of steps on the assembly line in order to avoid unnecessary costs and production delays.
Although Pilotfish can design the quality control (QC) process and all necessary test jigs, we keep the process transparent. If desired, clients can always do their own QC or determine how many items we should test. We can test every item that comes off the production line or sample only a specific percentage of the production batch.
Packaging
The product is only finished when it’s packaged and ready to be shipped to the final customer. We deliver a fully finished product, including the packaging design and the product manual.
We also source the necessary accessories (for example, a suitable charger or cables) and take care of export packaging for sea and air freight.
Proof of Concept
In the POC phase, we develop the working principles and test them. All critical and unknown aspects of the product have to be understood and problems must be solved before we move onto the next phase.
Regulatory Compliance
Products can’t launch without being compliant to market standards. It is critical to understand all industry standards your product will have to comply with, as it might even have an impact on where your products can be manufactured.
The earlier compliance is built in, the better! Pilotfish will guide you in the process of successful market access by ensuring your product is compliant to country-specific requirements and standards (CE, FCC, IC, MIC, ANATEL etc). We assist you in compliance testing (Wireless, EMC, Safety Testing), inspection and product certification.
Sourcing
With 20 years of experience developing products in Taiwan and China, we have established a truly impressive network of trusted partners.
Through our multi-step development process, we’ll understand your product needs and when required, we will source the necessary parts, subassemblies and/or vendors.
ID & UX Design
During the industrial design (ID) phase, we create the product’s appearance and user interaction. We not only make sure that the product is designed to be ergonomically friendly and visually appealing but also keep the production feasibility and cost needs in mind.
By working hand in hand with engineers and production managers, we design the product to minimise the risks and costs that may occur during the production phase.
Engineering
Our team of engineers designs the encasement and all details for production, including draft angles, screw bosses, ribs for assembly. The engineering work is tested with working prototypes and the final deliverables are 3D files and supporting documents ready to start tooling.
Pilotfish can also manage the development of the electronics with the support of our partners in Taiwan.
Innovation Management
We advise our clients on the best possible production strategy in order to minimise the time to market and increase the return of investment (ROI). There are many parties involved when it comes to hardware development, but we manage all partners and make sure that the timeline is respected and deadlines are met.
Design Strategy
The Pilotfish team will help you to literally dream out loud what kind of product it will become, who will benefit from it and in what way it will create value for your end users and for your business. Together we will create a realistic roadmap.
Experience Design
From user research to interview and personas; we observe and dive into the project’s stakeholders to understand their customer journey. We address both positive feedback and pain points for the best possible outcome.
Branding
This is where we shape your brand, from the core values to the visual identity. We help you to stand out from the competition, build your story and make sure you’re unique through impactful logo, fonts, website and other brand assets.
User Research
We dive into the world of our clients to reach the same level of expertise and then get a deep understanding of their user needs, behaviours and motivations through qualitative and quantitative tools.
Front-End Development
This is the final stage of the process. Through different programming language, we implement our visual design and interactions into data.
User-Interface Design
It’s all about the final touch – the look and feel. We apply user needs, our insights and creativity into graphics, visual design and micro-interactions.
Boost Your Development
Are you looking for an experienced partner to guide you through the struggles of product development? Let’s see how far we can push your concept during a workshop or you can get in touch to discuss a partnership for the complete product development.
Scoping workshop
Duration: 8 hours
This intense workshop is perfect for kicking off a new and exciting project. Join the Pilotfish team to develop your project’s DNA, discuss its core essence and discover the profile of an ideal user.
Product DNA
Proof of Concept
User Research
Design sprint workshop
Duration: 4 days
Work together with the Pilotfish team to accelerate your idea. Over the course of four days, we will work intensively on formulating your product’s DNA and make sure that when you leave our office you have an amazing product idea and a realistic development plan.
Proof of Concept
Product DNA
User Research
Concept to manufacturing
Duration: 5+ months
Let us make product development easy for you. Concentrate on your company’s area of expertise, while we take care of the hardware and UI/UX development and production management. Our offer is fully customisable, depending on the core expertise of your team and the stage of your development.
User Research
Proof of Concept
Product DNA
What we do
Our team of experts will help you navigate the complexities of hardware development, starting with the early stages of product refinement and finishing with a beautifully packaged product delivered to your warehouse.
Step 1 – Imagine
We imagine your idea in the world and how it can impact the future. We define the DNA of your product, its core values, and all technical requirements and build proofs-of-concept.
Step 2 – Create
We use this knowledge to translate insights into tangible ideas and then design and build fully- functional prototypes to make your concept a reality
Step 3 – Realise
Now, we share your product with the world, through scalable mass production, ready to hit the market.
Boost Your Development
Are you looking for a partner who can guide you through the complex steps of hardware development? We are always excited about new partnerships, so get in touch and let us know how we can help.
Scoping workshop
Duration: 8 hours
This intense workshop is perfect for kicking off a new and exciting project. Join the Pilotfish team to develop your project’s DNA, discuss its core essence, and discover the profile of an ideal user.
Product DNA
Proof of Concept
User Research
Design sprint workshop
Duration: 4 days
Work together with the Pilotfish team to accelerate your idea. Over the course of four days, we will work intensively on formulating your product’s DNA and make sure that when you leave our office you have an amazing product idea and a realistic development plan.
Proof of Concept
User research
Project Architecture
Concept to manufacturing
Duration: 5+ months
Let us make hardware development easy for you. Concentrate on your company’s area of expertise, while we take care of the hardware development and production management. Our offer is fully customisable, depending on the core expertise of your team and the stage of your development.
Market-ready Product
Mass Production
Packaging
What we do
We can help realise your medical product for research products or end consumers. Our team works within ISO13485 standards and we bring a holistic understanding of medical product development.
Step 1 – Define
Our initial step is an in-depth scoping session to review classifications and the project plan. We then define the product specifications and design inputs and conduct an initial risk assessment.
Step 2 – Create and verify
We then translate the specifications into tangible designs, while developing input to assess and manage risks. Here, we provide directly implementable design outputs for your design history file (DHF)
Step 3 – Realise
We now take it to the next level – scalable mass production through our ISO 13485-certified network, while managing the manufacturing risks.
Boost Your Development
Are you looking for a partner who can guide you through the complex steps of medical device development? We are always excited about new partnerships, so get in touch and let us know how we can help.
Product specification workshop
Duration: 2-3 days
In this workshop, we’ll involve expert help in all major development areas (mechanical, electrical, clinical, etc.) and develop an extensive list of all product requirements, including responsible and verification techniques.
Product DNA
Proof of Concept
User Research
Formative usability evaluation sprint
Duration: 2 weeks
We will develop prototypes of your medical device, and involve all clinical stakeholders (patients, doctors, nurses, etc) in in-depth user evaluation sessions. We will generate IEC62366-compliant output of this user-session to guarantee and user-centered medical device.
Proof of Concept
Product DNA
User Research
Concept to mass manufacturing
Duration: 8+ months
Let us make the entire process easy, as we guide you from your concept through to mass manufacturing. We’ll help produce ISO13485-compliant design outputs that can be directly implemented in your design history file (DHF).
Proof of Concept
Product DNA
User Research
What we do
We develop physical touch-points for the digital world, bridging the gap between hardware and software, and technology and people to bring seamless product experiences to the market.
Step 1 – Understand
We dive into the world of our clients to reach the same level of expertise. We learn about their needs, understand their challenges, and analyse the market and competition to get to know the end user.
Step 2 – Create
As soon as the user needs are clearly defined, our designers translate insights into tangible ideas, concepts, and wireframes to give the project a look and feel.
We then design, prototype and test with users to gather feedback and improve the overall product experience.
Step 3 – Present
After the design phase, our developers start to make things real and translate the back-end functionality, the front-end interface and all the micro-interactions into meaningful, easy-to-use and reliable interactive experiences.
Boost Your Development
Are you looking for a partner who can guide you through the complex steps of UI/UX development? Let’s see how far we can push your concept during a workshop, or you can get in touch to discuss a partnership for complete product development.
Scoping workshop
Duration: 8 hours
This intense workshop is perfect for kicking off a new and exciting project. Join the Pilotfish team to develop your project’s DNA, discuss its core essence, and discover the profile of an ideal user.
Product DNA
Proof of Concept
User flow
Design sprint workshop
Duration: 4-5 days
Work together with the Pilotfish team to accelerate your idea. Over the course of four days, we will work intensively on formulating your product’s DNA and make sure that when you leave our office you have an amazing product idea and a realistic development plan.
Project vision description
App development
Duration: 3-6 months
Let us make digital development easy for you. We take care of the whole app development process; from user research, ideation through to the launch, we will work closely with you to deliver the best digital experiences.
Market-ready app
What we do
We can help your business step into the future and materialise its visions. Our strategic consultation will help open new markets, develop new market models, and produce prototypes to test market viability.
Step 1 – Assess
We explore the world, immersing ourselves in the trends in markets, users and technology and reviewing strategic inputs. Here, we dive deep into use case possibilities and determine the value proposition.
Step 2 – Explore
We reflect on the trends and brainstorm the possibilities to bring the idea to life. We do this through vision prototypes – mock-ups, experience PoCs, visualisations and mood boards.
Step 3 – Verify
Now, we get the users involved for their valuable feedback in co-creation sessions, focus groups and one-on-one interviews to validate the design direction and to develop a preliminary product definition.
Boost Your Development
Are you looking for a partner who can guide you through the complex steps of strategic development? We are always excited about new partnerships, so get in touch and let us know how our experts can help shape your organisation.
Cross-pollination workshop
Duration: 4 hours
Sit down with experts, users and Pilotfish facilitators to collect new insights and ideas. Bringing together a room full of people with different expertise office the perfect opportunity to cross-pollinate ideas plant some seeds.
Product DNA
Proof of Concept
User Research
Focus group sprint
Duration: 3 days
Dive deep into your user’s needs and perceptions. Together we’ll develop low-fi experience mock-ups of 3-4 concept directions, and conduct a half-day workshop with two focus groups to explore the most promising opportunity.
Proof of Concept
Product DNA
User Research
Small scale pilot
Duration: 3 weeks
We will conduct extensive use-case product testing to gather in-depth insights on use and service mechanisms.
Proof of Concept
Product DNA
User Research
What’s up?
“Are you looking for a partner who can guide you to create unique user experiences and help you to achieve your digital challenges? Let’s get in touch and tell us what you have in mind.”
Marco Heusdens, Managing Director